The Prizes and Perils of Designing Processes

for Your Customers

Managing Partner, Rich Seddon, looks at the importance of putting the customer
at the centre of process design.



Implementing ISO 9001:2015 Workshop

New to ISO 9001:2015 or looking to implement the revised Standard?
This workshop will help you understand the principles behind it
and what steps you need to take to achieve certification.

Discover the Standard's true purpose today!

Discover our methodology

A different way of working

Our interventions are rooted in Dr. W. Edwards Deming's System of
Profound Knowledge; a method of transforming people's understanding of
organisations, relationships and decisions.


Passport to Excellence

Imagine saving up to £75,000!

A great way to plan for future learning and access our full range of
over 40 training courses at a significant discount.

Find out how

Praise for:

Getting the Best out of Implementing ISO 9001:2015

"A great course if your business is looking to get the most out of ISO 9001:2015"

Discover the Standard's true purpose today!

"This course links together Lean Six Sigma thinking with what ISO 9001 really is - more than just certification!!"

Recent Blog:

Managing Partner, Susannah Clarke, looks at how the adoption
of a process approach often results in opportunities for creativity
and innovation.

Read the article here

Service Areas

All things process, all things improvement. If you’re looking to transform your goals into results, then you’ve come to the right place.

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Consultancy & Coaching

Our specialist consultants lend attention and expertise to help you identify your improvement goals and develop the means to achieve them.

How can we help? ▶


Whether it’s classroom, distance or online training, our award winning training offers a way forward for you.

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Essential Genius

Our L&D team can customise all of PMI’s training portfolio and develop bespoke learning, in any subject.

What do you need? ▶

Making business better for over 30 years

Hello! We are Process Management International (PMI), experts in all things process and improvement.

You may know us through our Lean Six Sigma Consultancy and training but we do much more than that; we have a complete suite of ways to help you transform your goals into results, whatever the setting, whatever the goal.

Essentially we are a business improvement consultancy that enables everyone to understand how their work, works, and how to improve it. We do this through the delivery of invigorating and challenging training, consultancy, coaching and learning development.

We are here to help build better businesses through better processes and more engaged people and we would love to show you what we can do.

Find out More ▶