Measurement Systems Master Class

A Process & Workflow System course

Master Class: Measurement Systems

In this Measurement Systems Master Class, Senior Consultant, Marie-Clare Pedersen, explores the process of how to get the best out of subjective data and avoid the pitfalls of survey design, data gathering, analysis and interpretation of results.

Drawing the wrong conclusion is never as easy as when dealing with peoples’ opinions.  We can base a significant amount of weight on the output from employee engagement and customer satisfaction surveys.

When done well these types of survey can provide significant insights into our organisation and our operations but if done badly we can end up taking the wrong course of action.

If you are running surveys or making decisions based on subjective data then this is the Master Class for you.


Ways to experience this course

Measurement Systems Master Class led by Marie-Clare PedersenHave you ever been asked to take a psychometric test? Have you ever found yourself thinking ‘I’ve just answered that question’? Often the focus is on the “numbers” yet the real power is in the words. There’s a reason for that and one we will explore during the Measurement Systems Master Class.