FLYERS, WHITE PAPERS, GUIDES
WHITE PAPER: ISO 9001:2015 supports Dr Deming’s approach
ISO 9001:2015 supports Dr. Deming’s approach – let’s take advantage
Authors: Jan Gillett, Paul Simpson and Susannah Clarke
Purpose of this paper:
To generate discussions amongst Deming-influenced quality professionals on the value of assimilating the revised standard into their thinking and practice in organisational improvement and transformation.
This white paper is adapted from the introduction to our latest book Implementing ISO 9001:2015 which explores the issues at length and provides practical guidance for the reader wishing to integrate the revised standard with their improvement or management.
The System of Profound Knowledge 1
Dr. W Edwards Deming proposed his System of Profound Knowledge toward the end of his amazingly extended practice in organisational transformation. Building upon his experiences throughout the world since the late 1920s, he identified these four interconnected fields as demonstrated in this diagram that require a level of understanding and integration by every manager. His two books “Out of the Crisis” and “The New Economics” remain essential reading for anyone seeking to be a transformational leader.
PMI has based its practice on the System of Profound Knowledge for over 25 years. We have worked in and studied organisations around the world, many of which have been awarded prizes including the Deming Prize, the Baldrige Award and the European Quality Award. It is our experience that the SoPK model provides the most robust set of foundations of any, being valuable in every application we have ever encountered.
In our view the revised standard now supports this work, and we encourage everyone to explore it and to make its adoption an integrated part of their activities.
“If you can’t describe what you are doing as a process, you don’t know what you’re doing.”
Dr. W Edwards Deming
The revisions require leaders and managers to develop such descriptions, and many more vital activities, and require auditors to ensure that all concerned know how they apply to their work.