CLIENTS ACHIEVE SUCCESS WITH PMI

Creating a Common Lean Six Sigma Curriculum for a Global Academy

Author: Susannah Clarke

This Global chemicals and coatings company required a common Lean and Six Sigma Curriculum for their global corporate training academy and called in PMI.

 

The Challenge

This global company with a revenue of over 15.7 billion Euros and with over 57,200 employees worldwide, had undergone a major realignment due to recent mergers, acquisitions and fundamental changes to its market base. They had set p a corporate training academy to provide common capability building across the entire business. PMI had been working with different divisions within the company for over 11 years so were a natural choice to help them with curriculum development and delivery for Lean and Six Sigma.

The task was to combine and select the best methods from all the different methodologies found in different business units. There were obvious attachments to previous methods and content so finalising decisions that everyone could support was a challenge. Different languages to support the global business was another factor as well as materials delivery, course organisation and logistics.
 

PMI’s Response to the Challenge

PMI split the curriculum and course delivery process into five steps:

  1. What are we trying to accomplish? This involved bringing the different business units together to establish their resources, expectations and requirements for the courses.
  2. Setting up the development process. PMI needed to establish project rigour and management to develop the courses, for example, how, when and by whom would content be signed off?
  3. Running the development process.Working with the designated project team, PMI was able to combine the best parts of the clients’ existing methods with PMI’s own materials to create a dynamic and robust curriculum. All the learning collateral need was created including slides, reference manuals, books, e-learning, examinations, certification processes and tutor notes.
  4. Setting up the delivery process.As a global company operating in over 100 countries the complexity of offering training required robust processes to be in place. PMI set up the arrangement of training, the processes for booking and paying for delegates, the delivery of materials, logistics arrangements for tutors and delegate preparation such as webinars and identification of learning needs.
  5. Delivering the curriculum.The courses were delivered around the world in multiple languages. A revision process was established to make an improvement to courses or to adapt them when business requirements changes. Delegate feedback was collected and measured to endure consistency between presenters.

 

The Results and Benefits

  • The business now has a full complement of Lean and Six Sigma curriculum available to the entire business.
  • Capability is being built around the business and multi-million dollars savings are being made.
  • Various different languages have bee provided with more to follow.
  • There is a process for update and review.
  • There is a common language for improvement projects and process management across the company.
  • There are now opportunities for sharing cross business learning.

 

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