CLIENTS ACHIEVE SUCCESS WITH PMI

Global Virtual Learning Programme

Author: PMI

Context

A Global IT function which provides services to the whole organisation group. There are 2000 staff, and the function also manages considerable outsourced resources. PMI has provided Business Improvement training since 2003.

With severe travel restrictions in place, training in process and quality improvement was still an important need across this global IT function. The learning team developed a solution that allowed delegates across 10 different geographical locations to experience the training as virtual learning whilst still retaining key features of team-working and team-building.

Challenge

During 2010 severe restrictions were placed on travelling. However, there remained a world-wide need for training in process and quality improvement; to enable delegates to make easy improvements in their work area. Fourteen delegates were identified in 10 different locations with time zones ranging from -5 to +7 GMT. Discussions were held on how to respond to this need, providing training without travelling, but maintaining as far as possible the opportunity for the delegates to develop the type of capabilities they would have experienced had they participated in a classroom based course.

PMI’s Contribution

We explored a number of alternatives with the client, after which we agreed the contents and mechanisms that built on PMI’s many years of development and experience in virtual training. The training process consisted of 10 4-hourly sessions hosted by PMI, over a 3 week period and was attended by the 14 delegates in real time. The sessions were held in the afternoon in the UK, to enable as much as possible the attendance by the delegates in normal working hours. The 4 hour sessions consisted of a mix of tutor led instruction, team-work using virtual break-out rooms, online videos and templates, Q&A sessions, and reflection time. In addition delegates also studied PMI’s online e-Learning modules, which remained available for self-study after the course.

Achievements

  • Delivery of 40-hours of virtual learning to 14 delegates in 10 graphically-dispersed locations
  • Enabled team-working and team-building in a virtual environment
  • 100% of delegates rated the course and course tutor 4 or 5 out of 5 (5=extremely satisfied) and would recommend the course to others
  • A state-of-the-art virtual learning environment was created, using proprietary software, enhanced by PMI’s award-winning e-learning modules, and library of video material
  • Extremely reliable delivery method, back-up by risk mitigation plans if the online connection dropped out
  • Delegates received a certificate of attendance. Nor project work or follow up was part of this intervention.
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